Child Safety Standards

🛡️ Our Commitment to Child Safety

Shelfeesh is dedicated to preventing, detecting, and responding to child sexual abuse material (CSAM) and child sexual exploitation and abuse (CSEA). We maintain strict policies and technical measures to protect minors on our platform.

🔒 Prevention & Detection Measures

1. Content Moderation

• Automated Detection: We employ industry-standard technology to detect and prevent CSAM uploads
• Human Review: Trained content moderators review flagged content 24/7
• PhotoDNA Technology: We use Microsoft PhotoDNA hash-matching technology to identify known CSAM
• Proactive Monitoring: Continuous monitoring of user-generated content for child safety violations

2. User Safety Features

• Age Verification: Users must be 13+ to create an account, with additional protections for users under 18
• Privacy Controls: Enhanced privacy settings for minor accounts
• Content Filtering: Age-appropriate content filtering and restrictions
• Blocked Keywords: Automated filtering of inappropriate terms and phrases

3. Account Security

• Account Verification: Email verification required for all accounts
• Suspicious Activity Detection: Automated detection of grooming behaviors and suspicious patterns
• IP Blocking: Known bad actors are permanently banned from our platform

🚨 Reporting Mechanisms

In-App Reporting

Users can report child safety concerns directly within the Shelfeesh app:

• Report Button: Available on all user profiles, reviews, and content
• Report Categories: Specific reporting options for child safety concerns including:
  • Child sexual abuse material (CSAM)
  • Child exploitation or abuse
  • Inappropriate contact with a minor
  • Sexualization of minors
• Anonymous Reporting: Users can report concerns anonymously
• 24/7 Review: All child safety reports are prioritized and reviewed immediately

External Reporting

If you encounter child safety concerns, you can also report directly to:

• National Center for Missing & Exploited Children (NCMEC): www.cybertipline.org
• Internet Watch Foundation (IWF): www.iwf.org.uk
• Local Law Enforcement: Contact your local police department for immediate threats

⚡ Response Protocol

Immediate Actions

When CSAM or CSEA content is detected or reported, we take the following immediate actions:

• Content Removal: Immediate removal of violating content (typically within 1 hour)
• Account Suspension: Immediate suspension of offending accounts
• Evidence Preservation: Secure preservation of evidence for law enforcement
• User Protection: Additional protections for affected users, especially minors

Law Enforcement Cooperation

• NCMEC CyberTipline: We file reports with NCMEC as required by US law (18 U.S.C. § 2258A)
• Global Cooperation: We cooperate with law enforcement agencies worldwide
• Evidence Provision: We provide lawful evidence requests to authorized agencies
• 24/7 Emergency Response: Emergency law enforcement contact available 24/7

⚖️ Legal Compliance

Shelfeesh complies with all relevant child safety laws and regulations, including:

• US Laws:
  • 18 U.S.C. § 2258A (CSAM Reporting Requirements)
  • 18 U.S.C. § 2252 (Activities Relating to Material Involving Sexual Exploitation of Minors)
  • Children's Online Privacy Protection Act (COPPA)
• EU Regulations:
  • General Data Protection Regulation (GDPR) — Special protections for children
  • EU Digital Services Act (DSA)
• UK Laws:
  • Online Safety Act 2023
  • UK GDPR — Age Appropriate Design Code
• Global Standards:
  • WeProtect Global Alliance Model National Response
  • Tech Coalition Safety by Design Principles

Regional Reporting

We report CSAM incidents to the appropriate regional and national authorities:

• United States: National Center for Missing & Exploited Children (NCMEC)
• European Union: Member state INHOPE hotlines
• United Kingdom: Internet Watch Foundation (IWF)
• Canada: Canadian Centre for Child Protection (Cybertip.ca)
• Australia: Australian Centre to Counter Child Exploitation (ACCCE)
• Other Regions: Appropriate national reporting entities

👥 Staff Training & Expertise

• Specialized Training: All content moderators receive specialized training in identifying CSAM and CSEA
• Mental Health Support: Psychological support provided to staff reviewing sensitive content
• Continuous Education: Regular updates on emerging threats and detection techniques
• Industry Partnerships: Active participation in industry safety coalitions and information sharing

📊 Transparency & Continuous Improvement

Transparency Reporting

• Annual transparency reports detailing CSAM reports and actions taken
• Regular updates to our safety technologies and policies
• Participation in industry-wide safety initiatives

Policy Updates

We regularly review and update our child safety policies based on:

• Emerging threats and technologies
• Feedback from safety experts and organizations
• Changes in laws and regulations
• Industry best practices

📚 Resources & Support

For Parents & Guardians

• Common Sense Media: commonsensemedia.org
• NetSmartz: netsmartz.org
• Parent's Guide: Available in the Shelfeesh app under Settings → Safety

For Teens

• CyberTipline: cybertipline.org
• Crisis Text Line: Text "HELLO" to 741741 for 24/7 support
• Childhelp National Child Abuse Hotline: 1-800-422-4453

International Resources

• INHOPE: inhope.org
• End Violence Against Children: end-violence.org